Building Skilful Dialogue

Being really effective as a communicator takes self-awareness and skill. SoundWave analytics make explicit your verbal strategies. SoundWave applications enable you to influence, lead and collaborate in ever more effective ways.

Skilful Dialogue for a Growth Mindset

Build a culture in which your people take ownership for the challenges they face and in which a superior capacity for learning is the norm.

Skilful Dialogue for Operational Excellence

Increase productivity, engagement and performance by adapting your management style to suit the needs of the moment.

Skilful Dialogue for a Language of Leadership

Enhance your personal reputation, impact and influence by developing  your own unique language of leadership.

The SoundWave Concept

The SoundWave concept generates learnable insights into the relationship between how we talk and how others think, feel and act.

SoundWave builds skills. The concept with its analytical tools sits at the heart of our work in building your skills of talk-in social interaction.

SoundWave has integrity. The concept is robust and works to create feedback and outputs that get you to see and hear things differently.

SoundWave captures your attention. Information is accessible and interesting allowing you to understand and take ownership of results.

The SoundWave Process

The SoundWave process help you to improve individual, team and organisational performance by looking at social interaction through the lens of talk.

1. Your Soundscape

We seek to understand how the way you talk (what you say and how you say it) affects relationships across your organisation. This may apply on a  one-on-one basis or to ‘talk’ at the level of culture. Either way, we work with you to determine what performance outcomes you desire and the nature of dialogue that will secure it. We aim to be clear on two questions – What outcomes do you need? What legacy will you leave?

2. SoundWave Analytics

SoundWave analytics provide unique perspectives on how you talk, the effect that this talk has on those around you and the improvements you need to make to enhance relationships and to shift the culture. We focus on two critical dimensions – deepening self-awareness and identifying small adjustments to the way you structure your dialogue.

3. Applications

Our coaching, training and consulting delivers the skilful dialogue you need to meet the challenges you face. Our partners offer high quality support in applying the theory and practice of SoundWave. We focus on two issues – how well are you applying the learning you have received? What hurdles remain to be overcome?

4. Results

We check to ensure that the outcomes you desired have been achieved, literally that you can listen out for and hear the new soundscape. This may be at the level of particular relationships or it may be organisation-wide. We ask two critical questions – how will you sustain improvements? What is your next challenge?

Client Testimonials


“We have been so impressed by the impact that SoundWave analytics and applications have had on our business unit that we’ve become serious advocates for it across our group” – MD, Pharmaceutical


“The ‘language of leadership’ has stuck with us over the past seven years and we have embedded it into our Executive Development programmes. SoundWave represents the latest and the best development of this tradition of work” – VP, Operational Excellence


“The SoundWave approach is so refreshing. I’m no longer just ‘a type’. There is a uniqueness about my style which I can value and improve” – Head of Continuous Improvement


“Bringing the leadership team together at a point of significant transition has been deftly enabled by the SoundWave approach and team; we’re in good shape” – Chief Operating Officer