A speak up or shut up culture

Great leaders build
Psychological Safety

About Psychological Safety

How you talk affects how others around you think, feel and behave.  We all have the uncanny ability to wield unseen influence over our team’s sense of psychological safety simply by how we communicate our intentions – are we intentionally skilful or are we unintentionally unskilful? 

And as leaders, the more senior we are, the more “infectious” we can be on the psychological safety in our organisations.

”It is not me that doesn't understand.
It is them."

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about SoundWave

SoundWave is changing how people talk. It provides data driven insights and development expertise in how you talk, listen and are being heard and perceived by others.

Its research shows how your preferred communication style impacts and influences people around you, enabling them or limiting their performance.

Soundwave helps you target your talk for the following predictable outcomes and more. 

How SoundWave can Help to build psychological safety

Case study

, Case Study – Psychological Safety

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Introduction

Challenge: Team members did not have the courage to speak up

Team meetings are  often long, stressful and unproductive. Coupled with short timelines, it imposed great pressure on each member to decide whether to speak up or shut up in order to facilitate the process of decision making.  As a result, decisions made may be convenient but are compromised in quality.

The sense of psychological safety is not evenly felt throughout the team.   It tilts the conversation towards the bold and silenced those who lack the safety to participate.  In fact, the leader has always  felt there is psychological safety and that he has encouraged and did not stand in the way of psychological safety.

A key challenge is in helping each other under what they need in order to feel psychologically safe.

The SoundWave Process

Proposed Solution

SoundWave provides the ability to know how we talk and how we are being perceived. 

Our Talk Is Habitual.  We are often habitually unaware in the way we talk and how we convey our ideas.  This habitual preference locks us into a habit of preferred talk that prevents us from changing our talk to better convey our intentions and achieve our outcomes.  If we do not know how we talk, we cannot change how we can talk better.  SoundWave gives us the awareness of our preferred habitual voices.

Do You Know How You Talk? In our conversations with each other, we may unknowingly destroy, ignore, patronise or engage each other’s conversations.  Often, the intention is to engage and not to destroy, ignore or patronise.  We want to collaborate with each other to bring about the best outcome.  However due to the lack of awareness in how we respond to each other, we unknowingly destroy, ignore or patronise instead of engaging each other. 

The consequence is unbuckling the sense of psychological safety that brings about silence, unwillingness to challenge, overlooking errors and accepting mediocre outcomes and decisions.  SoundWave provides us the knowledge and ability to be skilfully intentional with our voices by helping us know the appropriate response we want

Talk Is Action.  Our talk will always create a response from people around us.  It is easy to see how it can inspire and disappoint at the same time.  Talk has a direct impact on how others think, feel and behave.  Often, we talk thinking about what we want to say and not think about how we want to say it.  And here lies a problem to the lack of psychological safety – our talk does not convey our intentions and as such, it results in wrong action e.g. destroying psychological safety.  Soundwave provides the skills and techniques to target our voices to foster the right relationships and achieve the intended outcomes.

Speak Up or Shut Up?  When voice is needed but silence prevails, opportunities will be missed and bad things happen.  For people to feel the sense of inclusion, the need to create rapport and the courageous vulnerability to challenge, they need to feel psychologically safe.  SoundWave puts control back to us in knowing our voice, finding our voice and using our voice to contribute to building psychological safety and enabling the freedom and ability to speak up, ask questions and share concerns without fears and consequences.

 

Methodology: Workshops, Team Coaching

The following programs were held to help teams recognise the Brilliance of their talk and create simple verbal strategies for more productive conversations.

, Case Study – Psychological Safety

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Everything is Conversation

With SoundWave, You can enable a culture of conversations

SoundWave equips you with the awareness and capability to talk and listen with curiosity, intention, openness, and daring that build a safer environment that is actively engaging innovation and a growth mindset.

A Psychologically Safe Team with mutual trust and respect

Outcomes

“My leader changed the way he talked.  I felt I was more understood. Even though we may not agree on certain things, I felt heard and recognised for my views.  It makes me more open to different ideas.”

“I didn’t realise I was destroying my team members’ conversations.  My intention was to challenge them towards better thinking but instead, I came across as attacking them for their different viewpoints.  Understanding my SoundWave gave me deeper insights and greater control over something that I do everyday.”

“We are definitely listening more to each other!  The sense of knowing that gives us that greater confidence to speak up.”

Confidence
Greater confidence to speak up and challenge
Trust
Higher trust amongst team members
Active Listening
Improvement in listening skills amongst team
Empowerment
Teams were empowered to share their viewpoints

Lim Kim Pong

SoundWave Global Partner
CEO & Founder of SrengthsAsia

About Coach

Kim Pong

Kim Pong is the Global Partner of SoundWave and is one of the master trainers in accrediting SoundWave Coaches globally.  He is also the creator of the SoundWave “Own Your Conversation” program that provides the experience of SoundWave’s 9 Voices and how they affect others around us.
 
Kim Pong is also the CEO of StrengthsAsia, a coaching and training organisation based in Singapore focused on helping businesses build cultures of engagement through SoundWave and the Gallup CliftonStrengths.  He is a speaker, Coach and Trainer and has coached and facilitated extensively in many organisations in Asia.
 
Kim Pong’s Brilliance 3 voices are to Inquire, Probe and Advocate.

Bring real impact to your organization

what SoundWave can do for you?

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